Single-location business
Handle calls and website inquiries while your team is working. Connect your calendar and choose a plan for your conversation volume.
Compare location plansAI voice + chat for service businesses
Help customers book. From the first call or chat.
PliersVoice and PliersChat help service businesses answer inquiries, qualify requests and book available appointments in Google Calendar or Outlook — while your team focuses on the work.
Multiple locations, a brand or a franchise? Explore your options.Built for U.S. home-service businesses: HVAC, plumbing, electrical, and garage door.
Illustrative walkthrough
Product illustration, not a live customer conversation. No appointment is created here.
Works with the calendar you already useGoogle CalendarMicrosoft Outlook
Built around your businessOne location or many.
One location or many.
A clear path for your team.
Multi-location business
Switch between locations with one login. Each location keeps its own settings, calendar and subscription unless you choose a brand account.
See how locations workBrand or franchise
Planning for a network? Explore central billing and brand-owner oversight. An independently owned franchise location can also choose its own location plan.
Explore brand accountsHow it works
Set up. Test. Then go live.
Your number stays yours. Start with our Contact Us form; we'll help you choose a plan, configure your location and test your assistant. Connect calls and website chat when you are ready.
Configure and connect
Choose a plan, add your business details and connect Google Calendar or Outlook. Each location keeps its own hours, service area and availability.
Test before going live
Hear your own assistant before forwarding customer calls. Your qualifying owner test call during activation is excluded from billing.
Activate your channels
Forward the calls you want the AI to answer using your carrier instructions. Once website chat is activated, add the snippet from Settings and test it on your site.
How the AI decides
Emergency, urgent, or routine. Guided by your rules.
Calls and chats follow trade-specific intake and urgency rules. The assistant checks your calendar for available appointments; if it cannot book, it explains the next step.
The booking details, ready for your team.
Review calls, chats and appointments in your dashboard. If you've opted into owner texts, booking updates include the problem, urgency and time.
Works with your CRM
Less retyping after every booking.
Bring customer details from booked appointments into HubSpot or Jobber through Zapier.
HubSpot
Create or update contacts so your team can follow up with less manual entry.
Jobber
Create or reuse a client record after a booking. Existing client details stay unchanged.
A customer email is needed for these connections. You’ll need your own HubSpot or Jobber account and a compatible Zapier plan; separate provider fees may apply. Contact us for setup.
Explore CRM connectionsHear it work
Don't take our word for it. Call it.
This is our own business line, answered by our own AI — the same technology we sell, set up for our business instead of yours. Ask a question about PliersLab.
+1 (614) 714-6343
Our line has its own name and greeting. Yours answers with your business name.
It answers our line, so it's set up to answer questions and take your details. On your line it would be doing the actual job — triaging the call and putting it on your calendar.
No signup, no email, no form. This is a sales and support conversation, not a sample customer booking.
Phone and website, working togetherA helpful answer.
A helpful answer.
Wherever customers reach you.
One place to handle the conversations that turn into your next job.
A voice on the other end
PliersVoice answers calls forwarded to your AI line around the clock, with your business name and a clear AI introduction.
The same help on your website
PliersChat helps website visitors ask questions and book into the same calendar your calls use.
Bookings, straight to your calendar
Checks live availability in Google Calendar or Outlook. Handles new appointments, rescheduling and cancellations.
Your business rules, built in
Your hours, service area and configured prices guide the conversation. Unlisted prices go back to you for confirmation.
A clear sense of urgency
Separates urgent work from routine visits using your trade's rules. Life-safety reports follow a safety flow instead of appointment booking.
The details you need next
Review calls, chats and appointments in your dashboard. Get owner text updates when you've opted in.
Pricing
A plan for your kind of busy.
Extra minutes are $0.45 and extra web chats on Pro and Max are $0.75. Starter, Pro and Max carry a 30-day money-back guarantee, no long-term contracts and no required setup fee.
Starter
$149/location/month
200 voice minutes a month, about 40 five-minute calls
Voice only
Answer calls while you work
Explore this plan →Pro
Phone + website$249/location/month
400 voice minutes a month, about 80 five-minute calls
60 web chats included
Capture enquiries from calls and your website
Explore this plan →Max
$399/location/month
800 voice minutes a month, about 160 five-minute calls
120 web chats included
More capacity, with priority support
Explore this plan →Brands & franchises
Need one agreement and invoice? Explore a brand account with separate pools for voice minutes and web chats.
See full pricing. Prices exclude applicable taxes.
A few things you might be wonderingGood questions.
Good questions.
Straight answers.
Can I keep my business number?
Yes. Your number stays yours. You forward calls to your assistant when you want it to answer, and can turn forwarding off again through your carrier.
Does it work with my calendar?
Connect Google Calendar or Microsoft Outlook during setup. Calls and website conversations use the same calendar availability.
Can I hear it before sending real calls?
Yes. Test your assistant after setup and before you forward your business line. You hear your own assistant before a customer does.
Will it send texts without asking?
No. Owner texts require your opt-in, and customer texts require the customer's consent. You can review the SMS terms for details.
Your next step
Ready for your next customer. By phone or on your website.
Configure and test your first location, or talk with our team about a coordinated rollout.
Cancel anytime on Starter, Pro and Max.
No minimum subscription term or termination fee on those plans.
30-day money-back guarantee on Starter, Pro and Max.
Not working out? One email, full refund, we shut it off.
Your number stays yours.
Calls forward through the AI; you keep the line.